Drivers and Software Troubleshooting
A recent major update to the driver environment for our hardware license keys created an issue wherein Vic-3D, Vic-2D, and Vic-Snap software would start very slowly (several minutes) and operate slowl...
A recent driver update has caused startup of some CSI software products to be slow or unresponsive, as detailed in this article. New installers are available for Vic-2D7, Vic-3D 9, Vic-3D 10, and Vic-...
Often times, the best way to troubleshoot any software or hardware interface problem is by temporarily giving us access to the PC using Teamviewer. The quickest way to use Teamviewer is to use their Q...
When using Windows Remote Desktop Connection, some users may have encountered an issue where Vic-3D 9 or Vic-3D 10 has a program failure when importing or viewing images in a project file. The problem...
In some Vic-3D versions, attempting to overwrite an existing video using the External Converter option can cause the export to hang. The registry settings have been updated in the newest builds to res...
If your hardware license key is inserted but your Vic product still asks you to insert a key, you may need to install the drivers for the key. The drivers may be found here: https://downloads.correlat...